Shipping & Returns

Shipping

At Black Fern, every order is carefully packaged with attention to detail to ensure it arrives safely.

* Orders are typically processed within 3–5 business days (excluding weekends and holidays).
* Once your order has shipped, you will receive a tracking number via email.
* Delivery times may vary depending on your location and the shipping carrier.
* Black Fern is not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control.
* Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.

Returns & Exchanges

Due to the handmade nature of our products and for hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds for any products.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will review your claim and work with you to make it right.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Black Fern is not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier directly to file a claim.

Questions

If you have any questions regarding your order or this policy, please don’t hesitate to contact us. We appreciate your support of our small business and thank you for choosing Black Fern.

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